Tweddle Blog

AI, Artificial Intelligence, Innovation, Product Information

MCP: Why We Need Model Context Protocol to Make AI Work for Real Users

MCP enhances dataset intelligence, ensuring precise responses to specific questions based on role, location, product configuration and access rights. Meaning it's not just worth the trouble, it's essential.

AI, Explainer Videos, In-Vehicle Help, Product Information

The Multimedia AI Assistant: Laura McGowan Talks AVA, Part 3

AVA brings multimedia AI to the in-vehicle assistant space, and connects drivers to the wider OEM product service and support community. Part Three of our interview with Laura McGowan.

AI, Innovation, Product Information, Service Information

Web Scraping Risks, and Why RAG is the Smarter Way to Create Technical Content

How are you building your technical content? Allowing AI to scrape the open web opens the door to bad information, end user confusion and legal liability. RAG offers a smarter alternative to web scraping.

AI, Explainer Videos, In-Vehicle Help, Product Information

ADAS Feature Education, Driver Safety and Brand Loyalty: The Laura McGowan AVA Interview, Part 2

"The first time that haptic triggers, the system recognizes the event and explains what's happening." How AVA enhances driver safety and satisfaction. Part Two of our interview with Laura McGowan.

AI, Innovation, Product Information, Service Information

Retrieval Augmented Generation (RAG) in Technical Writing

As an advanced AI-driven approach, RAG enables technical writers to access relevant data efficiently, streamlining the process of developing how-to content.

Customer Experience, Product Information, Service Information

Content Creation and Customer Support: An Interview with Lisa Ekstrom, Part Three

"With content creation, user experience is the big thing—engineering the content to communicate the necessary information, pursuing basic values like clarity, brevity and focus."