Tweddle Blog

Diagnostics and Repair, Innovation, Service Information

Troubleshooter for the Connected Vehicle with Ralph Pompea, Part One

"Troubleshooter then sends a pre-populated diagnostic report to the service outlet, so they know what they're dealing with before the customer even arrives." Ralph Pompea on Troubleshooter for the Connected Vehicle.

Innovation, Product Information, Regulatory Compliance, Service Information, Sustainability

DPP: Mike Wahl on the Digital Product Passport, Part One

What is the DPP (or Digital Product Passport)? What does it contain, and why is it soon to be mandated in the EU? Part One of our interview with Mike Wahl.

AI, Artificial Intelligence, Innovation, Product Information

MCP: Why We Need Model Context Protocol to Make AI Work for Real Users

MCP enhances dataset intelligence, ensuring precise responses to specific questions based on role, location, product configuration and access rights. Meaning it's not just worth the trouble, it's essential.

AI, Explainer Videos, In-Vehicle Help, Product Information

The Multimedia AI Assistant: Laura McGowan Talks AVA, Part 3

AVA brings multimedia AI to the in-vehicle assistant space, and connects drivers to the wider OEM product service and support community. Part Three of our interview with Laura McGowan.

AI, Innovation, Product Information, Service Information

Web Scraping Risks, and Why RAG is the Smarter Way to Create Technical Content

How are you building your technical content? Allowing AI to scrape the open web opens the door to bad information, end user confusion and legal liability. RAG offers a smarter alternative to web scraping.

AI, Explainer Videos, In-Vehicle Help, Product Information

ADAS Feature Education, Driver Safety and Brand Loyalty: The Laura McGowan AVA Interview, Part 2

"The first time that haptic triggers, the system recognizes the event and explains what's happening." How AVA enhances driver safety and satisfaction. Part Two of our interview with Laura McGowan.