Service Readiness Training (Part 2 of the Service Readiness Series)
Service readiness training explores the importance of using training on demand to bring your technicians up to speed on guided diagnostics, short-form micro-learning and augmented reality from OEM CAD data.
Service readiness refers to an operation's ability to diagnose and repair a vehicle correctly on the first visit. When it happens, it means the right training, information, tools, software and parts were already in place before the vehicle arrived. The...
Some manufacturers view product documentation as a necessary evil, an attitude reflected by their information strategy (or lack thereof). Are these organizations blocking their own business goals? And, if so, how?
With equipment becoming more complex, customer expectations evolving and margins pressurizing, companies must rethink the fundamental nature of their service operations. Here's how smart, incremental adjustments can combine to transform service into a consistent and...
Troubleshooter for the Connected Vehicle doesn't "only" improve day-to-day life for customers and technicians. As Ralph Pompea explains, the platform also creates exciting new revenue opportunities for OEMs.
Troubleshooter for the Connected Vehicle doesn't "only" improve day-to-day life for customers and technicians. As Ralph Pompea explains, the platform also creates exciting new revenue opportunities for OEMs.
