Service Readiness Training (Part 2 of the Service Readiness Series)
Service readiness training explores the importance of using training on demand to bring your technicians up to speed on guided diagnostics, short-form micro-learning and augmented reality from OEM CAD data.
Service readiness refers to an operation's ability to diagnose and repair a vehicle correctly on the first visit. When it happens, it means the right training, information, tools, software and parts were already in place before the vehicle arrived. The...
"That’s a no-brainer, right? You’ve got databases operating in a straight 1:1 update protocol. It eliminates a good deal of human error, too, once you’ve got these three platforms [EPC, ERP, PLM] all talking to...
Many companies aren’t sure where to focus their sustainability efforts. Without clear direction, initiatives may end up fragmented or symbolic. Green Week helps narrow the focus, encouraging tangible participation at the individual level.
The interactive owner manual isn't just a better PDF or a dashboard chatbot. Structured correctly, it becomes a proactive ownership concierge, supporting driver convenience, vehicle health and OEM margins. Mike Wahl explains how.
As AI content development transforms the authoring landscape, Gary Ragland met with Garrett Ekstrom of CRIMSON to discuss the way forward and shares his findings here.
