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Content Creation and Customer Support: An Interview with Lisa Ekstrom, Part Three

"With content creation, user experience is the big thing—engineering the content to communicate the necessary information, pursuing basic values like clarity, brevity and focus."

Technical Writing, Effective Content and Leveraging the Benefits of AI

Technical writing occupies a central position in engineering, customer post-sale experience and service. Yet it's one area often overlooked as companies explore new ways to leverage AI and keep pace with their competitors.

In-Vehicle Assistance Meets Artificial Intelligence: An Interview with Laura McGowan, Part 1

In-vehicle assistance comes into its own with AVA, the Advanced Vehicle Assistant. Part One of an interview with Laura McGowan.

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