Category: Customer Experience

Top 5 Challenges Facing Electric Vehicle Manufacturers

Manufacturers should choose their information partners carefully. Finding a partner with the right expertise and experience will help bridge the gap between an electric vehicle and its owner or service technician.

Are the Right Explainer Videos Representing Your Products on YouTube?

55% of people use explainer videos when making purchase decisions. And when consumers are learning about a new product they just purchased, they're three times more likely to watch a YouTube explainer video than open...

The Top 7 Ways to Assess Your Customer Service Performance

From retention rate to resolution rates, these seven customer service KPIs and metrics can tell you if your service team is offering the help customers need.

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