Service Portal, Year One: Claude Vanbeveren on the Groundbreaking Information Platform
From retention rate to resolution rates, these seven customer service KPIs and metrics can tell you if your service team is offering the help customers need.
Your helpdesk is the heartbeat of your customer service operation. If your helpdesk fails to provide meaningful support–or, even worse, creates any level of end-user frustration–your whole organization suffers. How can you face these challenges...
Burnout is harmful to an organization’s overall efficiency and morale. Find out how you can prevent or alleviate it all together.