Category: Helpdesk

The Top 7 Ways to Assess Your Customer Service Performance

From retention rate to resolution rates, these seven customer service KPIs and metrics can tell you if your service team is offering the help customers need.

Instantly Enhance Your Existing Helpdesk Knowledge Base (and Simplify Your Onboarding Process)

Your helpdesk is the heartbeat of your customer service operation. If your helpdesk fails to provide meaningful support–or, even worse, creates any level of end-user frustration–your whole organization suffers. How can you face these challenges...

Why Call Center Stress Statistics Are So Alarming, and What You Can Do About Them

Burnout is harmful to an organization’s overall efficiency and morale. Find out how you can prevent or alleviate it all together.

I'm looking for...