Better Product Information
For Your Customers, Your Technicians and Your Business
Every PRODUCT GENERATES toNS OF TECHNICAL DATA. Start uSing IT TO YOUR ADVANTAGE
Consider all the design and engineering you put into every one of your products. Multiply that by every trim level, model variation and custom add-on. By the time it’s in the end user’s hands, your product has generated vast amounts of siloed product information.
IMPROVING SERVICE AND OWNERSHIP FOR OVER 70 YEARS
Now, put this content to work building better product information, intelligent service platforms, pin-to-pin wiring navigators, auto-updating parts catalogs and in-cabin assistants. Stage more successful new product launches and open up new channels for curated, permission-based info distribution with options for third-party resale.
TURN SERVICE INTO A PROFIT CENTER WITH VIN/PIN-SPECIFIC TECHNICIAN SUPPORT
Your existing technical data represents a massive, untapped business advantage. We’ve helped the world’s largest OEMs revolutionize their service operations simply through metadata enrichment and restructuring of their current content. And we’ve helped new companies go from zero to market-ready compliance in time for launch, even before they’d manufactured a physical product.
POWERFUL AI DIAGNOSTIC TOOLS THROW FIRST TIME FIX RATES INTO OVERDRIVE
A growing technician shortage coincides with a drastic rise in product complexity, leaving many service operations backed up and overwhelmed. Our platforms provide intelligent technician support, improving First Time Fix Rates in the bay, on the assembly line and in the field. These tools help clients quickly resolve complex electrical failures during end-of-line testing, increase their service throughput and reduce call center burdens by up to 50%.
MULTI-CHANNEL OWNER’S INFORMATION for STRONGER BRAND LOYALTY and A FRICTION-FREE Post-sale EXPERIENCE
Expert technical authors handle your content development needs with decades of OEM experience and the latest agentic technology. And when it comes to maintaining your content, our scalable content management systems prioritize an author once/publish everywhere methodology designed to increase content accuracy while reducing manual administration. AI quality checks provide an added layer of integrity-assurance, especially when dealing with highly-technical language and vast product lines.
Once it’s properly tagged and normalized, customers can access your information content on-demand in their preferred format, for greater customer satisfaction and stronger brand loyalty.
Partners
CHOSEN BY GLOBAL OEMs IN MULTIPLE INDUSTRIES
By transforming existing company data into powerful new tools and multi-channel content, Tweddle Group helps clients resolve issues at the root cause.
The resulting solutions work well in virtually any industry, and we’re proud to support partners in automotive, battery electric vehicles, the military, farm equipment, heavy machinery, packaging, RVs, powersports, aerospace and factory-line manufacturing.
Start making the most of your existing data, and let Tweddle Group build worry-free information flows for your end users, your service techs and your entire organization.
