Smarter Information,
Better Product Experience
supporting owners, empowering techs, slashing OEM costs
Transform the technical data you already have
into powerful, AI-driven solutions designed to amplify customer satisfaction and make service more profitable.
ONE PARTNER. SIX SERVICE LINES.
Only Tweddle Group provides fully integrated services covering every stage of the product lifecycle:
THE HIGH PRICE OF POOR INFORMATION STRATEGY
There are over 650M lines of software code in a modern vehicle. Half a vehicle’s cost will be electronics by 2030. Governments continue to pass new regulations on product information. Overwhelmed buyers increasingly avoid helpful new features or look for ways to turn them off completely.
INFORMATION STRATEGY IS MORE IMPORTANT THAN EVER
SERVICE:
DOES IT HAVE TO BE A COST CENTER?
With more than 642,000 unfilled technician positions in the US alone, service operations face a host of new obstacles to profitability:
- Incorrect part orders
- Extended repair times
- High warranty costs
- Increased downtime
- Launch delays
- Overburdened call centers
- Lagging parts sales
- Inconsistency across channels
OWNERSHIP:
DOES INFORMATION CONTENT MATTER?
Buyers judge products by their ownership experience. Without strong content processes, organizations create a range of internal and external issues:
- Complex print-kit-ship operations
- Low customer satisfaction
- Operational silos
- Costly maintenance
- Cross-channel inconsistency
- Customer switching
- Regulatory non-compliance
- Duplicated effort
IMPROVING SERVICE AND OWNERSHIP FOR OVER 70 YEARS
Our end-to-end product information approach consolidates your existing technical data for easy management and smooth, multichannel / multipurpose delivery.
Help buyers effortlessly bond with your products. Give service teams the tools they need for optimal efficiency. Turn rookie technicians into experts and make expert technicians even more efficient. Transform service from a cost center into a profit center.
Our customers
Our Customers
With offices in 6 different countries, Tweddle Group is proud to serve over 190 markets for world-leading organizations in automotive, heavy machinery, EV, packaging, manufacturing, powersports, aerospace, agriculture, education and defense.
LATEST BLOG ARTICLE
ERP and PLM Integrations and Their Impact on Your Electronic Parts Catalog
“That’s a no-brainer, right? You’ve got databases operating in a straight 1:1 update protocol. It eliminates a good deal of human error, too, once you’ve got these three platforms [EPC,
LATEST PODCAST EPISODE
Marco De Angelis & Deanna Morlupi | ERP/PLM Integrations and the Auto-Updating Parts Catalog
Host Laura McGowan talks to Marco De Angelis and Deanna Morlupi from Tweddle Group Italia to find out how ERP and PLM
THROW FIRST TIME FIX RATES INTO OVERDRIVE WITH AN INTEGRATED SUITE OF AI-POWERED SERVICE APPLICATIONS
Supercharge your service teams from the bay to the field. Preserve uptimes. Slash call center burdens. Eliminate product launch delays. Increase parts sales and ensure more accurate replacement part orders.
AI DIAGNOSTICS
FACTORY END-OF-LINE TESTING
INTERACTIVE WIRING NAVIGATION
WITH ERP/PLM INTEGRATION
FOR PROVABLE EFFICIENCY GAINS
KEEP YOUR BUYERS HAPPY. AUTOMATICALLY.
Give your customers clear, accurate owners information with a consistent information experience across channels. Increase information integrity and simplify content management with an author once/publish everywhere approach. We’ll help design the right content management solution for your needs and scale it to your business scope.
AI CONTENT CREATION
with expert human oversight
END-TO-END ASSET MANAGEMENT
Enrich your data for easy maintenance and maximum reusability
CONCEPT-T
Powerful, easy-to-use content management tools for your internal authoring teams
SERVICE PORTAL
for permission-based info distribution and third party resale
AI-based in-vehicle assistant with CAN bus integration and real-time OEM alerts
FEATURED SOLUTIONS
ELECTRONIC PARTS CATALOG
Easy updates for your spare parts system thanks to full ERP/PLM integration
Synchronize your catalog with inventory & engineering so it’s always current, even in the face of vast engineering change
TRACER-X
Troubleshoot electrical issues with multiple views and pin-to-pin accuracy
Replace static traditional schematics with an interactive wiring navigator and simplify the most complex systems
