We make complex products
easier to build, service and own.
Tweddle Group creates the technical content, diagnostics, parts catalogs and portals that OEMs, their service networks and their customers rely on every day.
The product suite built for service operations
Connected products built on your engineering data, so the fix in the bay, the part in the catalog and the answer in the cabin always agree.
Troubleshooter
Guided repair, from symptom to fix. Diagnostics built on decades of OEM engineering data that get smarter with every job across the network.
- VIN/PIN-specific guidance, not generic trees
- First-time fix rates up, comebacks down
- Support calls down 30% in year one, 9% more each year after
Software is half the story
Four service lines carry the other half, from authoring to the glovebox.
An award-winning alternative to stand-alone creative agencies. CGI/CAD, video and design teams inside your product information partner.
Explore Creative ServicesBetter information pays for itself on the first visit
Fixed right on the first visit
VIN/PIN-specific technician support changes the unit economics of every repair order.
Owners who stay owners
Buyers judge the product by the ownership experience. Consistent, on-demand information keeps them loyal.
Support call figure from the published Troubleshooter case study, one compact equipment dealer network.
Fix what’s costing you most
Cars, combines or conveyor systems, you already know which of these is yours.
My service operation is backed up
Technician shortage meets rising product complexity. Guided diagnostics and wiring navigation lift first-time fix rates with the techs you already have, consistent across every rooftop.
Fix service throughput 02Electrical faults are slowing my line
Wiring complexity is exploding in production. Patented assembly line diagnostics validate harnesses and catch faults at the point of manufacture, before they ship.
Fix it on the line 03My content is inconsistent everywhere
Manuals, portal, call center and cabin each tell a different story. Consolidate on author-once/publish-everywhere with AI integrity checks.
Unify my content 04I'm launching without an info strategy
We've taken products from zero to market-ready compliance before a single unit was manufactured. Launch with the information layer already built.
Launch readyProof, not promises
Call volumes down 30% in year one, still falling
A leading compact equipment manufacturer deployed guided diagnostics across its dealer network. Support calls fell 30% in year one and kept falling 9% a year, with 88% dealer penetration across North America.
Read the case studyCertifications met on time before the first unit was built
A new-to-market vehicle maker arrived with engineering data and no information strategy. They launched on time, compliant in every target market.
Read the case studyLet’s talk about your product information
Whether you author in-house or need a partner to create, convert and deliver it, our team will map the path with you.