Service Portal, Year One: Claude Vanbeveren on the Groundbreaking Information Platform
Businesses lose $1.6 trillion each year to customer switching. Customer intimacy builds stronger relationships between brands and customers, making it the most important element of your business.
Your helpdesk is on the front line of creating and retaining customers every day. The problem, though, is that your helpdesk agents have to sift through a lot of information to help customers find answers...
