The Aftersales Revenue Machine: Service Readiness, Part 3
The interactive owner manual isn't just a better PDF or a dashboard chatbot. Structured correctly, it becomes a proactive ownership concierge, supporting driver convenience, vehicle health and OEM margins. Mike Wahl explains how.
As AI content development transforms the authoring landscape, Gary Ragland met with Garrett Ekstrom of CRIMSON to discuss the way forward and shares his findings here.
Tweddle Group publishes 332,650 pages in 30 languages using RWS content development tools like Tridion Docs and XP. From the RWS case study.
In one corner: seasoned human technical writers. In the other: AI technical content. But is framing this as a winner‑take‑all bout missing the point?
We thought it was time to bring insights from four recent pieces on AI agents, MCP, web scraping risks and RAG to create some unified, practical guidelines for AI-supported content creation.
With equipment becoming more complex, customer expectations evolving and margins pressurizing, companies must rethink the fundamental nature of their service operations. Here's how smart, incremental adjustments can combine to transform service into a consistent and...
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