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Why Your Organization Needs an Internal Knowledge Base

Building an effective internal knowledge base can save your business time and money. But there's more to it than compiling all your company information into a website.

What is Customer Intimacy, Why Does it Matter, and How to Improve it for Your Brand

Businesses lose $1.6 trillion each year to customer switching. Customer intimacy builds stronger relationships between brands and customers, making it the most important element of your business.

Five Ways to Enhance Your Existing Helpdesk Knowledge Base

Your helpdesk is on the front line of creating and retaining customers every day. The problem, though, is that your helpdesk agents have to sift through a lot of information to help customers find answers...

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