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You Need an Internal Knowledge Base for Your Company, and Here’s Why

Building an effective internal knowledge base can save your business time and money. But there's more to it than compiling all your company information into a website.

What is Customer Intimacy, Why Does it Matter, and How to Improve it for Your Brand

Businesses lose $1.6 trillion each year to customer switching. Customer intimacy builds stronger relationships between brands and customers, making it the most important element of your business.

Five Helpdesk Knowledge Base Enhancements You Need to Implement Now

A helpdesk knowledge base stands on the front line of daily customer retention. The problem, though, is that your helpdesk agents have to sift through piles of irrelevant information to find the right answers to...

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