Showcase

NEW ARTICLE! Human authors vs. generative AI: which offers the better option for developing technical documentation? Gary Ragland examines the strengths and weaknesses of each to see who truly has the stuff (and warrants an organization's investment). Link in bio. . #technicaldocumentation #ai #aireadiness

Meet Karen Scaramuzzino, celebrating 25 years at Tweddle Group. As Nissan Program Manager, she thrives on problem-solving and the camaraderie that makes tough projects rewarding. "Everyone is always so willing to help--it's the best part of working here." Karen loves spending time with her family, including the newest addition, grandson Chase Daniel. . #tweddlegroup #employeespotlight #employeeappreciation

Love means never having to say, "I don't understand how this product works." #happyvalentinesday from Tweddle Group.

NEW PODCAST EPISODE: If you had a direct line into your vehicle's 'brain', would you use it? What if it could tell you about an important recall? What if it knew which family member was behind the wheel, and could tailor information to that specific person? This week, Laura McGowan talks with AVA, the AI-driven Advanced Vehicle Assistant, to find out what it's like to be an in-cabin support system. Then, Laura catches up with Rob Wiseman, the Content Development Manager behind AVA's incredible product knowledge. It's a fascinating, one-of-a-kind look inside the "mind" and behind the scenes of a revolutionary driver assistance platform. Link in bio.

Congratulations to David Alger, Richard Beckman, Linda Capizzo and Linda Hopkins on their milestone years of service at Tweddle Group! . #tweddlegroup #employeeappreciation #anniversary

NEW ARTICLE: AI readiness made easy, as Gary Ragland gathers insights from his last four articles into clear security guidelines and best practices for AI transformation. Link in bio. . #aireadiness #aibestpractices #informationevolved

Product support has always played a unique role in automobile ownership. Now, it's increasingly a factor in the purchase decision-making process as well. Find out more in this article flashback. Link in bio. . #productsupport #productinformation #customerjourney

NEW PODCAST EPISODE: On our latest episode, Laura McGowan interviews everyday consumers to find out how they really use their product information, and tries to come up with an all-encompassing definition of the term along the way. Link in bio. . #productinformation #insideinformation #tweddlegrouppodcast

Create a friction-free product experience for all your end users. A smart, multi-channel content strategy gives them the right information, in the right format, right when they need it most. Link in bio. . #tweddlegroup #productinformation #contentdevelopment

NEW ARTICLE: Field service doesn't have to be a cost center. Better technician support, role-based information access and automated change management are just a few ways to flip the script and open up new revenue channels. Link in bio. . #fieldservice #profitcenter

Meet Ben, Nissan Information Specialist and Special Projects Author of 7 years. Ben thrives on organizing complex data and diving deep to find the right answer. Fun fact: he once appeared on Wheel of Fortune! . #tweddlegroup #employeespotlight #employeeappreciation

𝐒𝐏𝐎𝐓𝐋𝐈𝐆𝐇𝐓 𝐎𝐍: 𝐋𝐚𝐛𝐨𝐫 𝐓𝐢𝐦𝐞 𝐒𝐭𝐮𝐝𝐢𝐞𝐬 𝐟𝐨𝐫 𝐀𝐮𝐭𝐨𝐦𝐨𝐭𝐢𝐯𝐞 When you need to establish costs for each service task related to a vehicle, there's really only one way to go. Labor time studies provide an accurate and reliable method for standardizing time expectations related to all ordinary and 'extraordinary' product maintenance procedures. Tweddle Group's service development teams analyze and reverse-engineer all maintenance procedures to help OEMs create effective, well-structured timetables. Labor time studies help increase workshop efficiency and limit warranty costs. 🕑 Our technicians work alongside client teams to identify and define all #maintenance procedure phases. Then, they determine the resource hours for each operation, setting realistic labor costs for each activity. 🔧Our content developers also produce the labor timetables, a valuable tool that interacts with both the spare parts catalog and repair manual. These timetables provide clear workshop guidance and help service teams enhance their time and resource management. To learn more, contact Tweddle Group today. #labortimestudies #tgireshare #serviceevolved

BLOG FLASHBACK: How to counteract the ongoing technician crisis using machine learning and AI-powered advanced diagnostics. Link in bio. . #guideddiagnostics #ai #diagnosticsevolved

NEW PODCAST EPISODE: How do you transform service from a cost center into a consistent and reliable profit center? Laura McGowan checks in with Part 2 of our coverage from Field Service Europe. Featuring representatives from Timefold, Lena, and our own CBDO Claude Vanbeveren. Link in bio. . #insideinformation #podcast #fieldserviceefficiency

Congratulations to Karen Scaramuzzino and Raymond Whelan on their milestone years of service at Tweddle Group! . #tweddlegroup #anniversary #employeeappreciation

CES, Field Service Europe, reshares from Tweddle Group Italia, another Top Workplaces win, some amazing team member spotlights and an AI assistant gone sentient (on April 1st, hmm...). Here are our Top 9 posts from the past year, and here's to a wonderful 2026! . #top9 #newyear