Service Readiness Training (Part 2 of the Service Readiness Series)
Functional Diagrams offer a time-saving interactive alternative to one of the most frustrating tools in the technician toolkit: wiring schematics.
“AVA lets drivers interact with a knowledgable, highly-accurate in-vehicle AI, making it an incredibly valuable convenience for them.”
Customer support content: it can alleviate call center burden, attract (or repel) repeat business, even reinforce a brand relationship. We spoke to Creative Director of Marketing & Design Lisa Ekstrom to find out how.
Implemening enterprise-wide metadata enrichment can be hit-or-miss and labor-intensive. But what if it could be made easy, and plug-and-play?
Customer care is not just a soft skill—it's a measurable, vital component of business success.
"We're seeing OEMs using Service Portal to support other entities in their product ecosystem, very much to the benefit of everyone involved."
