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Quick Reference Guide vs. Owner’s Manual: Why Vehicle Owners Need Both
Information Now! Find out why owners reach for the quick reference guide... and why OEMs still need to provide information in other formats, like longform owner's manuals and digital.
First-Time Fix Rates FTW: Service Readiness, Part 6
First-time fix rate (FTFR) refers to the number of repairs completed correctly on the first visit. Ralph Pompea shows how a proper guided diagnostic solution drives FTFR and forms the central axis of good service...
Essential Special Service Tools: Service Readiness, Part 5
View essential tools as a form of insurance. When an Essential Special Service Tool is needed, having it available is a critical part of completing the repair properly. Part 5 of the Service Readiness Series.
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