Showcase
The Aftersales Revenue Machine: Service Readiness, Part 3
Is your aftersales operation leaking money? Ralph Pompea follows the chain from diagnosis to parts to core return, and shows how OEMs can hold onto revenue they're already generating (and open new streams while they're...
Service Readiness Training (Part 2 of the Service Readiness Series)
Service readiness training explores the importance of using training on demand to bring your technicians up to speed on guided diagnostics, short-form micro-learning and augmented reality from OEM CAD data.
Service Readiness, Part 1: Making the Business Case
Service readiness refers to an operation's ability to diagnose and repair a vehicle correctly on the first visit. When it happens, it means the right training, information, tools, software and parts were already in place before the vehicle arrived. The...
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