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Category: Service Information

Content Creation and Customer Support: An Interview with Lisa Ekstrom, Part Three

"With content creation, user experience is the big thing—engineering the content to communicate the necessary information, pursuing basic values like clarity, brevity and focus."

Technical Writing, Effective Content and Leveraging the Benefits of AI

Technical writing occupies a central position in engineering, customer post-sale experience and service. Yet it's one area often overlooked as companies explore new ways to leverage AI and keep pace with their competitors.

Product Content vs. the Ghost Town Effect: An Interview with Lisa Ekstrom, Part Two

Product content: in a perfect world, it's branded, it's comprehensive, and it's readily available. We spoke with Tweddle Group Director of Marketing & Design LIsa Ekstrom to find out what happens when product content falls...

AI Voiceover Technology: Breaking Barriers in the World of Video Production

How does AI voiceover technology make video production more scalable and cost-effective? Tweddle Group's Rachel Grabill investigates.

Functional Diagram and the $100K Cost Save with Nick Horan

Functional Diagrams offer a time-saving interactive alternative to one of the most frustrating tools in the technician toolkit: wiring schematics.

AVA, the AI-Based, Multimedia Advanced Vehicle Assistant, will Transform Retailer Traffic, OEM Recalls and Driver Convenience

“AVA lets drivers interact with a knowledgable, highly-accurate in-vehicle AI, making it an incredibly valuable convenience for them.”

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