Showcase

AI, Explainer Videos, In-Vehicle Help, Product Information

ADAS Feature Education, Driver Safety and Brand Loyalty: The Laura McGowan AVA Interview, Part 2

"The first time that haptic triggers, the system recognizes the event and explains what's happening." How AVA enhances driver safety and satisfaction. Part Two of our interview with Laura McGowan.

AI, Innovation, Product Information, Service Information

Retrieval Augmented Generation (RAG) in Technical Writing

As an advanced AI-driven approach, RAG enables technical writers to access relevant data efficiently, streamlining the process of developing how-to content.

Customer Experience, Product Information, Service Information

Content Creation and Customer Support: An Interview with Lisa Ekstrom, Part Three

"With content creation, user experience is the big thing—engineering the content to communicate the necessary information, pursuing basic values like clarity, brevity and focus."