Showcase

Happening now at CON/AGG: You could continue to offer your service community the same static PDFs and HTML service content, or you could let Tweddle Group transform that exact same data into a suite of powerful, subscription-based, AI-driven interactive tools. These tools provide a premium service experience for independent repair shops and DIY repairers alike, featuring: - Access to the OEM service portal for software and firmware flash files - Fee-based access to your OEM call center, offering real-time assistance when users get stuck - OEM parts catalog integration, making it easy for users to buy the right OEM-quality part once they've diagnosed the problem Change the way service and diagnostic information is delivered. Create a service experience that builds fanatical brand loyalty while building new revenue opportunities for your OEM. To learn more, meet Ralph Pompea at CON/AGG Expo in Las Vegas, NV, March 3 – 7 or connect with him on LinkedIn to schedule a 1-1 during the event. Link in bio.

Vehicle and machine manufacturers want to improve their legacy documentation to create a better experience for their technicians, but it’s a heavy lift with so much data trapped in PDF and HTML. Now there’s a way for OEMs to transform their vast service & engineering data reserves into interactive service information, 3D wiring navigators and powerful AI service tools, offered to the service community on a subscription basis. Create dynamic, step-by-step diagnostic guidance to boost first time fix rates for authorized dealers, repair shops and DIY enthusiasts. Meet Tweddle Group's Ralph Pompea next Tuesday through Saturday at CON/AGG in Las Vegas, NV to learn more. . #serviceevolved #diagnosticsevolved #aidiagnostics

We deliver more than 332,650 pages of content each year, across 27 publications and 30 languages, accurately and on-time. RWS platforms like XPP and Tridion Docs make it possible. Learn more in the new case study from RWS. Link in bio. . #structuredcontent #localization #contentdevelopment

NEW PODCAST EPISODE: How much money gets left on the table when an electronic parts catalog is outdated or difficult to use? Host Laura McGowan talks with Roberto Coccoluto, Managing Director of Tweddle Group Italia, and learns how his team designed their EPC to boost afterparts sales while offering automated updates on the latest Inside Information. Link in bio. . #electronicpartscatalog #epc #aftermarketevolved

N. America’s largest construction show is just one week away. Attending? Looking for ways to extend your machinery uptimes? Reach out to Tweddle Group's Ralph Pompea, and we'll see you at CON/AGG! . #construction #heavyequipment #uptimeevolved

Big thanks to Garrett Ekstrom and Detroit's Crimson creative agency for hosting us yesterday. We discussed the right (and not-so-right) ways companies are choosing to go AI-forward. Watch for it. It's a corker. Coming soon on the Inside Information podcast. . #aiforward #aireadiness #insideinformationpodcast

NEW ARTICLE! Human authors vs. generative AI: which offers the better option for developing technical documentation? Gary Ragland examines the strengths and weaknesses of each to see who truly has the stuff (and warrants an organization's investment). Link in bio. . #technicaldocumentation #ai #aireadiness

Meet Karen Scaramuzzino, celebrating 25 years at Tweddle Group. As Nissan Program Manager, she thrives on problem-solving and the camaraderie that makes tough projects rewarding. "Everyone is always so willing to help--it's the best part of working here." Karen loves spending time with her family, including the newest addition, grandson Chase Daniel. . #tweddlegroup #employeespotlight #employeeappreciation

Love means never having to say, "I don't understand how this product works." #happyvalentinesday from Tweddle Group.

NEW PODCAST EPISODE: If you had a direct line into your vehicle's 'brain', would you use it? What if it could tell you about an important recall? What if it knew which family member was behind the wheel, and could tailor information to that specific person? This week, Laura McGowan talks with AVA, the AI-driven Advanced Vehicle Assistant, to find out what it's like to be an in-cabin support system. Then, Laura catches up with Rob Wiseman, the Content Development Manager behind AVA's incredible product knowledge. It's a fascinating, one-of-a-kind look inside the "mind" and behind the scenes of a revolutionary driver assistance platform. Link in bio.

Congratulations to David Alger, Richard Beckman, Linda Capizzo and Linda Hopkins on their milestone years of service at Tweddle Group! . #tweddlegroup #employeeappreciation #anniversary

NEW ARTICLE: AI readiness made easy, as Gary Ragland gathers insights from his last four articles into clear security guidelines and best practices for AI transformation. Link in bio. . #aireadiness #aibestpractices #informationevolved

Product support has always played a unique role in automobile ownership. Now, it's increasingly a factor in the purchase decision-making process as well. Find out more in this article flashback. Link in bio. . #productsupport #productinformation #customerjourney

NEW PODCAST EPISODE: On our latest episode, Laura McGowan interviews everyday consumers to find out how they really use their product information, and tries to come up with an all-encompassing definition of the term along the way. Link in bio. . #productinformation #insideinformation #tweddlegrouppodcast

Create a friction-free product experience for all your end users. A smart, multi-channel content strategy gives them the right information, in the right format, right when they need it most. Link in bio. . #tweddlegroup #productinformation #contentdevelopment

NEW ARTICLE: Field service doesn't have to be a cost center. Better technician support, role-based information access and automated change management are just a few ways to flip the script and open up new revenue channels. Link in bio. . #fieldservice #profitcenter