Service Readiness, Part 1: Making the Business Case
55% of people use explainer video when making purchase decisions. And when consumers are learning about a new product they just purchased, they're three times more likely to watch a YouTube explainer video than open...
Mass numbers of veteran techs are retiring and taking decades of tribal knowledge with them. What can you do about it?
Sustainable manufacturing offers a model for positive environmental change, as Subaru and other OEMs blaze a trail toward 'going green'.
Manufacturing experiences rapid changes and old-fashioned cataloging just doesn’t work in a fast-paced industry. An Electronic Parts Catalog can streamline parts ordering and keep your plant up and running.
From retention rate to resolution rates, these seven customer service KPIs and metrics can tell you if your service team is offering the help customers need.
Customer loyalty isn’t as easy as it sounds, but it is achievable.
Subscribe to our blog below!
Interested in learning more about one of these topics? We can show you a demo.
