Showcase

AI, Innovation, Product Information, Service Information

Retrieval Augmented Generation (RAG) in Technical Writing

As an advanced AI-driven approach, RAG enables technical writers to access relevant data efficiently, streamlining the process of developing how-to content.

Customer Experience, Product Information, Service Information

Content Creation and Customer Support: An Interview with Lisa Ekstrom, Part Three

"With content creation, user experience is the big thing—engineering the content to communicate the necessary information, pursuing basic values like clarity, brevity and focus."

AI, Explainer Videos, Innovation, Product Information, Service Information

Technical Writing, Effective Content and Leveraging the Benefits of AI

Technical writing occupies a central position in engineering, customer post-sale experience and service. Yet it's one area often overlooked as companies explore new ways to leverage AI and keep pace with their competitors.