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Category: Service Information

Web Scraping Risks, and Why RAG is the Smarter Way to Create Technical Content

How are you building your technical content? Allowing AI to scrape the open web opens the door to bad information, end user confusion and legal liability. RAG offers a smarter alternative to web scraping.

Retrieval Augmented Generation (RAG) in Technical Writing

As an advanced AI-driven approach, RAG enables technical writers to access relevant data efficiently, streamlining the process of developing how-to content.

Content Creation and Customer Support: An Interview with Lisa Ekstrom, Part Three

"With content creation, user experience is the big thing—engineering the content to communicate the necessary information, pursuing basic values like clarity, brevity and focus."

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