Showcase

Category: Service Information

Field Service as a Profit Center?! (It’s Not as Crazy as it Sounds)

With equipment becoming more complex, customer expectations evolving and margins pressurizing, companies must rethink the fundamental nature of their service operations. Here's how smart, incremental adjustments can combine to transform service into a consistent and...

A Brief History of Diagnostics and Repair: The Ralph Pompea Interview, Part 3

Troubleshooter for the Connected Vehicle doesn't "only" improve day-to-day life for customers and technicians. As Ralph Pompea explains, the platform also creates exciting new revenue opportunities for OEMs.

Structured Data and DPP: The Mike Wahl Interview, Part 3

"Because, unfortunately, you can't just bolt a DPP system onto your existing content infrastructure and call it done. Structured data like XML really needs to become part of an end-to-end process."

I'm looking for...