IDEx

Better diagnostic procedures with the power of AI

Diagnostic trees have long been the bane of technician experience. Static procedures can't respond to context and can't always account for the network of possible connections underlying various symptoms and trouble codes.

IDEx shifts the focus away from primitive, step-by-step procedures and focuses instead on the relationships between problems, causes, tests and inputs. It offers a powerful, AI-driven diagnostic toolset for OEM, independent and aftermarket technicians.

How to improve diagnostic accuracy

IDEx finds and verifies the root cause of a diagnostic issue without forcing the technician to sacrifice user control. It looks at technician field data and analyzes all historical cases to identify consistent issues and their solutions. And it helps flag component design flaws so you can resolve them before a product even gets made.

The most efficient way to author repair procedures

IDEx simplifies technical authoring with a powerful WYSIWYG authoring environment. Set up your product lines, then author content for specific products. Easy tagging and reusable components reduce duplicated effort and make the entire process more intuitive.

Then, publish product diagnostic information to the IDEx Marketplace, where you can offer the content in free or paid modules. Either way, you'll liberate technicians from the need for long, static diagnostic procedures.

An essential part of the field technician tool kit

A convenient offline option makes IDEx available in the field or the service bay. And it offers easy, push-button report summary export for repair order stories, warranty claims and insurance reimbursements.