Good technical support builds a critical bond between driver, vehicle and OEM. Maintenance of this bond serves every party involved. While printed reference material will always be part of this equation, research indicates increasing demand for new Owner's Information solutions.
In-Vehicle Help—or IVH—responds to a full range of emergent consumer demands. It reimagines owner's information as an immediate, expansive touchscreen experience within the vehicle cabin.
IVH is flexible and extendable. Intelligence downloads from the cloud to determine appearance, layout, user experience and content.
Each IVH iteration constitutes a unique client application.
Our design and technology teams create a new look, feel and user experience for each IVH client.
Tweddle Group created specific versions of the Vehicle User Guide to ensure alignment with FCA's individual brand identities (Dodge, Chrysler, etc.).
In all cases, IVH leverages pre-approved technical material from Tweddle's content management system so no new authoring is required.
This preserves content integrity and renders additional approvals unnecessary.
In Q4 2015, FCA unveiled the Vehicle User Guide, the first mass-market deployment of IVH and the first market use of interactive owner's information on the in-vehicle touchscreen. It launched on Chrysler 300, Dodge Challenger and Dodge Charger, and is now available on select Chrysler, Dodge, Jeep and Ram vehicles equipped with Uconnect 4C systems. Other OEMs have collaborated with Tweddle Group on their own customized iterations of IVH.
IVH seamlessly integrates with the native infotainment system. Drivers can reach it right from the driver's seat—on the touchscreen, the heart of the 21st century driving experience.
Drivers can access IVH anytime, 24-7. It doesn't stream. It downloads from the cloud and lives onboard so drivers can use it anywhere, without interruption, regardless of cell or Wi-Fi reception.
As an Owner's Manual supplement, IVH can emphasize clear, understandable explanation in lieu of esoteric jargon.
IVH can exclude any information pertaining to unrelated models and eliminate the distraction of irrelevant content.
Users can browse topics by category or keyword, alphabetically, or through cross-referenced hyperlinks. An icon glossary demystifies instrument panel warnings. Crucially, the visual search option inverts standard search in an extremely practical way. Keyword and category searches are fine if the user knows the name of a part or component, but visual search lets users explore a graphic representation of the vehicle. Users point to areas on an image of the cabin or the area under the hood and immediately learn more about the part's function, use, even maintenance.