Careers

CTC Technical Analyst

Location:

Clinton Twp, USA

Reports To:

Director, Stellantis SM

Business Unit:

Diversified Content Development

Tweddle Group

For 70 years, clients have relied on Tweddle Group’s breadth of services and global acuity to efficiently develop products and services that communicate with vehicle owners and service personnel. As a leading international automotive communications and publishing solutions provider, Tweddle Group combines our unique expertise in Information Development, Management, and Delivery to revolutionize the owner’s information kit process. Tweddle Group was the first company to replace and enhance printed owner materials with a customer-friendly user guide, DVD, and mobile phone application. Additionally, we provide service personnel with the information required to accurately diagnose and repair vehicle concerns.

In 2021, Tweddle Group merged with CJK Group, increasing our global reach in the way of 16 additional locations. With offices in the US, India, Belgium, and Italy, we’re dedicated to providing information solutions around the world.

Our culture is one that values teamwork, learning, and continuous improvement. We offer a competitive salary and benefits package, as well as opportunities to advance within our company.  If you are looking to join a team with a professional environment, consistent growth, and profitability, then Tweddle Group is the place for you.

Job Summary:

The Country Technical Coordinator (CTC) Technical Analyst position will be responsible for the processing of Dealer Issue Detection-Incident (DID-I) reports issued by the Stellantis dealer network (Chrysler, Jeep, Dodge, RAM, Wagoneer, SRT, Fiat, Alfa Romeo).

Duties/Responsibilities:

  • Oversee the day-to-day Stellantis DID-I activities
  • Review all DID-I’s for specific corporate compliance including, but not limited to:
    • Specific vehicle conditions
    • Specific diagnosis and repair procedures performed
    • Parts required for repairs
    • Attached media regarding the cause/correction
  • Review DID-I for completeness and either reject for further corrections or accept to promote to customer database for further analysis
  • Communicate with internal and external clients
  • Ensure timely and accurate completion of tasks which maintain compliance to both corporate and customer standards
  • Follow-up on all rejected DID-I reports with the specific dealer and ensure all revisions have been incorporated correctly
  • Develop and maintain strong client relationships with the engineering and service organizations
  • Follow current DID-I procedures and processes to ensure deliverables meet or exceed client expectations
  • Provide updated DID-I project information relating to project schedules, and project changes
  • Document open issues and follow through on resolution as needed
  • Use of Content Development QS 9000/TS16949 Procedures, Work Instructions, Training and Records according to the corporate quality system

Basic Qualifications: 

  • Knowledgeable in automotive failure analysis
  • Two years’ experience as an automotive technician and/or similar automotive technical service experience
  • Excellent written and oral communications skills
  • Proficient with Microsoft Office Suite or related software
  • Manage time/workload to ensure successful delivery of projects
  • Exceptional attention to detail and thorough approach to follow-through on all tasks
  • Enthusiastic and well organized
  • Ability to multitask and interface with many personalities
  • Capable of adhering to schedules and raising issues as necessary
  • Ability to work under pressure and prioritize tasks to ensure efficiencies

Desired Skills and Abilities: 

  • Automotive Service Excellence (ASE) certifications preferred

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer

Travel Requirements 

  • Less than 10% domestic and international travel may be required

Tweddle Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR at (586) 783-6120 or svalentine@tweddle.com.

If you are interested in applying for this position, please submit your resume HR@tweddle.com

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